Refund policy

 

Return and Refund Policy – American Revival

 


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

 

 

 

Damages and Issues

 


Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

 

 

Exceptions / Non-Returnable Items

 


Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

 

Exchanges

 


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

 

 

European Union 14-Day Cooling-Off Period

 


Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

 

 

Refunds

 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at storesshopify52@gmail.com.

 

 

 

Refund Policy

 


We strive to provide the best possible products and services. Please read our refund policy carefully before making a purchase, as it outlines the circumstances under which refunds are issued and our limitations of liability.


 

2. General Refund Eligibility

 


Refunds are generally not provided, except in cases where the product is extremely delayed, defective, or damaged upon arrival. To be eligible for a refund:

 

  • You must notify us within 7 days of receiving the product.

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

 


 

3. Incorrect Address & Wrong Delivery

 

 

  • Incorrectly Entered Address: If your item is delivered to the wrong address due to an incorrect or incomplete shipping address provided at checkout, the order will not be eligible for a return, refund, or exchange. We are not responsible for packages delivered to an incorrect address if the mistake was made by the customer.

  • Delivery Service Errors: If the delivery service (e.g., USPS, FedEx, UPS) delivers your item to the wrong address due to their error, we are not liable for the loss and cannot issue refunds or replacements. Once your package is handed over to the delivery service, it is their responsibility to ensure proper delivery according to the provided address.

  • Address Corrections: If you realize that you have entered an incorrect address, please contact us immediately before the item is shipped. We will do our best to update the address, but once the item is dispatched, we are not liable for any losses, delays, or errors resulting from the incorrect address. Refunds will not be provided in such cases.

 


 

4. Defective or Damaged Products

 


If you receive a product that is defective or damaged, please contact us within [X] days of receiving your order. We may request photos of the damage or defect to process your claim. If approved, you may be eligible for a replacement or refund, at our discretion.


 

5. Exceptions to the Refund Policy

 


Certain items may be exempt from refunds, including:

 

  • Perishable goods

  • Custom or personalized items

  • Sale items

  • Gift cards

 


 

6. Return Shipping

 


If you are approved for a return, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.